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FAQ - OLD

SHIPPING AND RETURNS

 

Shipping


  • How long will it take for my Monbouquette Jewelry purchase to arrive?

We usually send out orders within 24 hours of purchase and you will be immediately provided with tracking for your shipment via email.


  • Where do you ship?

We currently ship anywhere within the United States.


  • Do you ship outside the U.S.?

Unfortunately, we do not ship outside the U.S., however, you should subscribe to our newsletter so you can be informed as soon as this becomes available!


  • How much does shipping within the U.S. cost?

Our shipping is calculated upon checkout.

 

Returns


  • How do I return my purchase?

We completely understand the risks of online shopping, so if you are not in love with your purchase we are happy to accept returns within 60 days of purchase.


To be eligible for a return, your item must be*:

-Unused and in the same condition that you received it.

-In the original packaging with a receipt or proof of purchase

*Approval for product return is at our discretion.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.


Steps to return a product:

-Fill out the “reason for return” form provided in original package and place inside returned package

-Peel off “Return label” sticker on product order and receipt

-Place sticker over the old shipping label and drop off at nearest mailing center


  • What if my refund is missing in my credit card statement?

If you haven’t received a refund after two weeks, no worries, please contact us at info@monbouquettejewelry.com and we will figure it out together.


  • What items are non-returnable?

-Gift cards

-Any item not in its original condition, such as missing parts or damaged

-Any item without proof of purchase

-Any item returned after the 60 days after purchase



Care

  • How do I clean my jewelry?

We recommend to simply clean your jewelry by gently wiping off any dirt with a slightly damp, soft cloth. Dry with a clean towel. 

DO NOT SUBMERGE into any liquid, including jewelry cleaning solutions. 

  • How do I care for my jewelry?

As much as our jewelry is designed for the everyday conditions of life, these pieces are made with precious materials and have small mechanical parts, so some love and care goes a long way.

- Let makeup, perfume, lotions, and any chemical substances absorb into skin BEFORE putting on your gold plated jewelry. 
- TAKE OFF your jewelry before showering, washing, swimming, exercising, sleeping etc.
- AVOID all soaps, oils, perfumes, detergents, and anything abrasive.
- STORE separately by placing your earrings in the leather pouch provided.  Do not store near heating vents or extreme heat.